Refund and Returns Policy

Refund and Returns Policy

Effective Date: [2022]

Thank you for choosing Zenlifepro for your fitness and daily life equipment needs. We aim to provide you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our refund and returns policy.

  1. Eligibility for Returns

You may initiate a return for eligible products within [45 days] days from the date of delivery.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

  1. Initiating a Return

To initiate a return, please follow these steps:

a. Contact our Customer Support Team: Reach out to our customer support team at [contact@zenlifepro.com]. Provide your order number and a brief explanation of why you want to return the item. Our team will guide you through the process.

b. Return Authorization: Once your return is approved, you will receive a return authorization number (RMA). Please include this number when returning the item.

  1. Return Shipping

You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping method to ensure your return is received and processed promptly.

  1. Refund Process

Refunds will be issued to the original payment method used for the purchase.
We will process your refund within [3 days] days after receiving the returned item.
If the return is due to our error or a defective product, we will cover the cost of return shipping and provide a full refund.

  1. Exclusions

The following items are not eligible for return:

Personalized or custom-made products
Products that have been used, damaged, or altered in any way
Products not in their original packaging

  1. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within [7 days] days of receiving the item. We will arrange for a replacement or refund, as applicable.

  1. Contact Us

If you have any questions or concerns about our refund and returns policy, please contact us at [contact@zenlifepro.com]. We are here to assist you and ensure your satisfaction.

  1. Changes to this Policy

We may update this refund and returns policy periodically to reflect changes in our practices or for legal reasons. The revised policy will be posted on this page with a revised effective date.

Thank you for shopping at Zenlifepro, where your satisfaction is our priority.

Main Menu